Forum Discussion
Auto-pay failed and lost service
Some basic details to start: I am pre-paid, with auto pay set up to go through monthly. The payment method is valid, and lately I haven't had issues with auto-pay doing its thing. 4 or so times i...
Hola @juniper114
I am so sorry to hear that you have had issue with your autopay not deducting the funds in time causing you to lose service 😥 We are currently aware of this issue and are working on a fix but we do not have an ETR at this time. In the meantime, if this issue occurs, the best way to resume service is by making a manual payment as you have been doing.
I got the same message this morning. Something similar happened back in October. I just checked my email and AT&T, my former carrier just collected a payment from me! Did you guys make my account revert to them?
