Bait and Switch Fees

Thank you for your thoughtful reply but yes, I can easily believe that these sort of fee structures are intentional. I have spent way too many years working with major corporations and I have personally seen this sort of behavior way too often to naively believe it is not intentional.  I heard engineers at GM talking about designing traps where water would collect to incite rust, I have heard DTV managers discuss the percentage of customers who will not notice the initial free services have expired and are now being billed and a lot more. After all, if TM had, as I expected them too, reversed the fee then I could and would believe it was a simple mistake. But when a new customer opens an account and then activates their devices, to charge them a change fee for that activation just a couple of days later, this cannot be a unique occurrence.

Yes, I am positive that the $77 fee was not for all the lines or any more than the single tablet line. There are two lines on my second invoice from TM. The first line deactivates my prior tablet number and gives me a partial month credit for the $20 fee and the second one adds a new line with a pro-rated 77.50 fee.   No such fees were charged for porting my cell number, which actually matters, but only for the tablet number.

I called customer service, then when was told this was the way they charge for changes I spoke to his supervisor then after getting the same story spoke to that person's manager. All three told me the same thing and that is that this is the way they charge for service changes; even brand new ones.

I will post the same issue to the t-force folks and see if that group is more sincere/honest than the customer service team I spoke with. BTW, I know they have no choice about what they tell customers.