call center outsourcing is a mockery of customers

This is totally the truth. All I get are these happy sounding idiot girls who sound like they are working a scam call center in India. They all have that accent that make it nearly impossible to understand them. They are reading off a script and its really annoying. But all this would be bearable if they could help me. Ive been told that my issue was taken care of several times even given a refund reference number but at the end of the day Im still getting calls from collections and letters from tmobile demanding payment. The cs reps are liars and just want to get you off the phone thinking that all is good even though it isnt and they know it. They take endless notes to no avail. Promise emails with settlement details and guess what? Nada. Always back at square one. I got better service from my cable company.