Forum Discussion
Calls from 866-612-2490
Hello, Keep getting calls from 866-612-2490 and it says it is from Tmobile customer support to check on the feedback. Is this a spam or a genuine tmobile call? Has anyone else these received calls...
This is a specialized customer service department number that checks for quality control stuff so if you just started with t-mobile they call to check on your service to see if you are having any issues, and if they can do anything for you. I changed rate plans but have been a 20 yr customer and they called to see if there was anything they could do for me. They are awesome! This department is super helpful!!
aureliachopin wrote:I was receiving calls from this number as well, so I contacted T-Mobile's support directly using the phone number on their website. They have records of attempted contacts in their system and the support agent confirmed that no one from T-Mobile has been trying to contact me. They also advised me to block the number and report further if they begin calling from other different numbers.
Whenever something like this happens, the best practice is always to STOP, look up the support number on the company's main website, and call them to confirm whether the call was legitimate. Never answer calls like this directly unless you're expecting to receive a call, especially if they don't ever leave a message. The name displayed on your screen is not evidence at all that a call is legitimate, as this can easily be spoofed/faked.
The jackiemarie84 user above is most likely either a victim of this scam or part of the scam operation and trying to legitimize it. Do not listen to her.
Agree with aureliachopin - I got a call from this number today and they didn't leave voicemail. I called the number back and they wanted my name and account PIN (I didn't give it to them) - something felt off so I later called T-Mobile customer support. The gentleman I spoke to could find no issues with my account, and said all actual calls from T-Mobile Customer support would either be from 611 or 800-937-8997. Head up!
