Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Here are the steps I took to create my account:
- Visita https://www.facebook.com/TMobile/
- Message them during 3:00 am - 9:30 pm PT
- Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
- Provide your email address, home internet phone number, and PIN
- Wait 3 hours for them to work on the ticket
- Try signing in at https://account.t-mobile.com/signin/v2/
Also, you can create a T-Mobile community account with any email without a phone number:
- Visita https://community.t-mobile.com/
- Click “Login”
- Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)
Hope this helps!
