customer compliment

I don't normally do this but I feel I needed to this time. Shaira aka Shy was the lovely C.S. Agent I had the pleasure of speaking with this afternoon.. She was very professional and omg CARING.. She helped provide assistance to me dealing with a bill situation and went so far as to even keep me smiling during the whole conversation. Many things were going on in the background and she was sooo understanding, even to hold then ask if things were okay. I'm very thankful to have had her as my agent. A stress free call !! I definitely appreciate you Shy !! ~DestiniW.