customer compliment

I just wanted to let someone know that after three tries, I finally found someone who was able to assist me. She fixed the problem in less that 10 minutes and was very nice, knowledgable and fast. Another associate, who will remail nameless unless someone wants to know….took 30 minutes and counting (because I ended the chat) and still had no clue how to help. I got responses such as this:

Oh I just want to make it fix again so in case even if account get updated, your autopay should not move and your payment get paid on time to time.

Which, as you can tell is practically indecipherable. I was on a time frame with this issue and it should have never taken three tries and 5 total people so long to help. It was not a complicated issue. 

So kudos to mariaabigail for being awesome.