Forum Discussion
Device Trade in Finance vs. Payoff
I'm on the new Magenta Max plan. If I trade in my son's device it gives me a credit of $400 when it's financed, however, if I want to pay in full and trade it in, it only offers me $100, why? Also, ...
Okay, so I called T-Mobile this evening and got the lowdown on payments and early payoff.
If you buy one of the new phones and want to pay it off early, you can, however you need to wait at least two billing cycles for the first credit to show up. Once that hits your account you can pay off your phone and the monthly credits will continue. The T-Mobile rep actually sent me an email following our discussion with her name and badge number and assured me that this is the way the plan works.
Now, with that being said, she did state that my phone will still remain locked for t24 months and can be unlocked after that. I'm fine with that as the other two options are Verizon and AT&T. Verizon was very expensive and AT&T has the absolute worst customer service I have ever dealt with.
For the years I have been with T-Mobile, they have treated me right and have answered any concerns I’ve had.
