Forum Discussion
domestic violence and transfers of service
I'm leaving an abusive relationship, and would like to be able to keep my phone and device payments and assume liability so that I can continue to exist and survive without this person. They set up a...
T-Mobile has created a new process to help survivors of domestic violence stay connected. There are a few different ways to get through the process and many resources available so you can get the support you need however it is best for you. Check out all the details at Ayudamos a los clientes a mantenerse conectados y a salvo | Asistencia de T-Mobile
T-Mobile has policies that support #DomesticViolence and abusers.
When initiating your account, they don’t have an option for two account holders, so married or other couples who share a family account (who wouldn’t, T-mobile gives great multi-line discounts) have only one account holder.
Opción 1: In the case of #domesticAbuse T-Mobile expects the victim to get permission from their abuser/ titular principal de la cuenta to re-gain control of their phone number, or be further isolated by changing phone numbers. T-Mobile says that this is to protect the account owner. The logic is flawed. The person sharing the account could abuse the account much more before they take their number to their own account.
Opción 2: You could snail mail a court order, signed by a judge, to T-Mobile corporate, stating that you are a victim of domestic abuse, stalking, harassment, or similar offense, and then, when that piece of paper has made it through the T-Mobile offices in Albuquerque, they may give you your phone number back.
My advice - Opción 3: cambiar de operador móvil so you can port your number.
The policy is antiquated and discriminatory. It forces victims to face their abusers, give the abusers more surface area for abuse, and more isolation for the victim.
