EBB

Jill864 wrote:

Why did you have me waste my time on some BS...I am and have been eligible for EBB and no one said Y Mobile doesn't except it

Sent me a email about 9 .26 off but you can keep that

VERY ANGRY CUSTOMER

 

 

You are not the only one upset about T-Mobile's application of EBB. Depending on the the type of service you have with T-Mobile, you'll hear a wide variety of excuses as to why you "aren't eligible for EBB." 

I have the Home Internet service, and after over a month of complaints, phone calls, and emails, I was told I didn't qualify because I needed a plan active "prior to March 10th." How is a customer supposed to know about this March 10th cutoff date if literally everyone I spoke with at T-Mobile didn't know about it until a month later. 

Other customers were told they couldn't receive EBB because they didn't have a qualifying plan. If you go to T-Mobile's EBB website, you won't find any information clarifying what qualifies, and you certainly won't find any info on a March 10th cutoff date. 

I would encourage you to file a complaint with the FCC and your state's Attorney General's Office. Both have consumer complaint departments that are supposed to step in for matters like this.

T-Mobile will not help resolve this issue for you. I'm over two months into the process trying to get T-Mobile to change their ways when it comes to informing customers about EBB, and they refuse to do anything about it. Still no updated website. Still telling customers they can receive EBB with NEW internet service plans. They are outright lying to customers. 

By the way @tmo_mike_c , every day that goes by without answers is another customer being lied to about a benefit that the FCC is offering. It seems to me like T-Mobile would be a little more concerned that they are lying to customers about a FEDERAL benefit.