Employee Review

Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000's and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.

Repeating posting to bypass their “duplicate content block”

Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000's and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.