Forum Discussion
Extra EIP payment just reduced monthly auto pay?
My daughter just added a new phone to our plan, but wants to pay it off early. She pays just a little extra each month. I am set up with auto pay; however, went online before the deduction date and...
- The phone purchased was the iPhone 14. I Do NOT have any promotional credits / discounts.
- This is the only EIP I have on the plan.
- I did make an EXTRA EIP payment through the online Extra EIP payment process.
- That payment DID lower my monthly auto withdrawal by the amount paid.
- That payment did NOT lower the EIP phone balance.
- Calling Customer Service (for anything) has been a TOTAL NIGHTMARE. I have kept loyal service for over 20 years (for real!) and customer service is seriously a reason I'm considering leaving! English has not been a primary language. Having to call them every month is ridiculous.
