Forum Discussion
How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?
T-Mobile sent me to collections, I got off the phone with a representative and they can't find any account with a outstanding balance. How can I dispute it?
This is super strange but there's gotta be an explanation for this. I say you should give our T-Force folks another shot at this. You can reach them by using the Facebook or Twitter links on our Community-2153 page. They are super helpful and can shed some light on this.
TMobile is unethical at best. Customer support is anything but supportive. I cannot even receive a mailing address or email to dispute fabricated 'late' billing on a cancelled account. The account was closed May 3rd, yet TMobile claims it was closed Aug 9th. However, they are charging me 2 months of past due payments. Customer support has even put me on hold for 30+ minutes and hung up with no call back or explanation. Worst company experience of my life, which is ironic because the actual service was a perfect fit. I went from loving the company based on their products to hating the company due to their billing and support services. What a joke.
