Forum Discussion
How to reach the executive Escalations Department?
T-Mobile Dropped the ball. I called in 2 weeks ago to report the death of my little brother, I was told that they needed to fill out a form and send this over to their offline department for a sched...
Did you give them all the information in the link below.
Tmobile will probably need to verify so a copy of the obituary or death certificate should help.
https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member
The thread is over 3 months old @fireguy_6364 , I would certainly hope the OPs issue has been resolved by now. Though knowing how Scam-Mobile handles issues, probably not. It looks like issues on here are not handled much better...
