Forum Discussion
How to receive QR Code for eSim?
Hi! I recently purchased a pre-paid eSIM for my iPhone XS Max, and I was able to successfully set it up and activate it. However, after a week abroad and having my phone on airplane mode and expe...
Hola @lauraersoy
We are going to need to assist you with this over the phone so we can get your line converted. Por favor llámanos when you have a moment.
¡Hola!
Today I purchased a prepaid e-sim for my iPhone 12 Pro Max using the Prepaid eSIM app. The whole process went fine, payment, my new number, until the activation. The app saying that everything was fine, the phone (settings > cellular) saying that the second line was "Activating". Suddenly (I assume that it failed to activate), the phone went back to just one line (my main physical SIM) and the app went back to the first screen asking for my email. When I type my email, it says error because the email already exists.
I live in Brazil and I’m traveling to US this week.
Is it only possible to activate the eSIM when in US? If it's true, I'll need the QR code to add the eSIM when arriving there, right?
Can you help me to get my QR code?
Gracias,
Tatiana
