Forum Discussion
How to switch from post pay to prepay plan
Chat told me to go to a store. Store says they can't do it there. Chat doesn't seem to have a clue. 4 tmobile reps told me 4 different things and I am just too sick to fight over something that sh...
The link below shows the steps to convert from a post paid plan to a Tmobile prepaid connect plan. Looks like you need to buy a prepaid sim to start with.
https://www.t-mobile.com/support/plans-features/sign-up-for-t-mobile-connect-prepaid-service
Customer Care did not help as I said.
The store said they could not do it, as I said.
The correct directions are online. I've tried posting them twice.
All the tmobile employees were wrong.
