Forum Discussion
How to whitelist our Email to Text notifications
My non-profit foundation's domain sends messages to individuals who provide us with their text messaging address. Our non-profit has been sending their email-to-text notifications every day for y...
We don't have any process for whitelisting external sources due to shared network configurations with spam sources. One thing that can help is to pick unique email user accounts that are not a generically shared combination with spam senders. So don't send from email addresses that start with things like noreply@ o admin@. We also use volumetric guidelines, so if you're sending out lots of messages it could still get flagged as spam. In that case, your best bet is to use a short code to send out updates to individuals.
I don't think we can do short code since our notifications are emails;
unless I don't understand short code.
Also, t-mobile has not flagged these same email-to-text messages for 12
years, why all of a sudden is my issue?
the emails start with "notification@" so I don't think that is the issue.
And perhaps I don't understand, I went to the t-mobile user forum and found
others with the same email-to-text issue and the resolution was having
t-mobile intervene somehow and fix it (whitelisting seemed to be how
t-mobile fixed it).
Any other suggestions?
[personal information removed by tmo_ian]
