Forum Discussion
I can`t add my card as payment method
When I adding the card "Invalid error" appears. I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile....
Hmmm, this is odd. You should not get this message if this is your first time every trying to use this card. This message is something that comes up if you had used the card in the past and when it came time to auto pay your bill, if there were not enough funds on your card to complete the payment.
We will need to check the card in our systems but we cannot do that here on a public community forum. Por favor llámanos when you have a moment so our team of experts folks can open the investigation.
I also can`t add AutoPay.
"Sorry ,It looks like we are having trouble with the payment card or bank account you provided. Please check the account or card information and try again, otherwise contact your bank card company directly to see if there was an error with your card before attempting again. Or Try a different payment method. Gracias. Pedimos disculpas por los incovenientes. T-Mobile Customer Service"
