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geezer6174957
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Joined 7 years ago
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Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the page immediately refreshes and takes me back to the main account overview page. So, from the overview page, I tried selecting the REFILL ACCOUNT button in the My Account Status section. That takes me to a page with options to Fund Your Account. There I clicked Use A Credit Card. Same thing. I briefly see a page with some credit card information and it immediately refreshes and takes me back to the account overview page. Finally, I clicked on View/Edit for the Auto-Pay Settings on the account overview page. Same thing... auto-refresh back to the beginning. It seems that this is happening because I'm a pre-paid customer. I'm at a loss to understand why they would prevent pre-paid users from managing their payment options online, forcing us to call Customer Service. I tried starting a chat session from the web site, and the support rep said "sorry, I can't help you with pre-paid account, you'll have to call them." What a waste of my time. Very frustrating, to say the least.Solved