Forum Discussion
I can`t add my card as payment method
When I adding the card "Invalid error" appears. I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile....
Hmmm, this is odd. You should not get this message if this is your first time every trying to use this card. This message is something that comes up if you had used the card in the past and when it came time to auto pay your bill, if there were not enough funds on your card to complete the payment.
We will need to check the card in our systems but we cannot do that here on a public community forum. Por favor llámanos when you have a moment so our team of experts folks can open the investigation.
I ultimately had the same issue in "can't add bank card as payment method" but I did not get an actual error message. I was trying to do it from my Chromebook but no matter what I tried, when I clicked on the submit button to process the entered info. it seemed to do nothing… no processing at all… the web page would just remain static with no activity shown.
Only way I managed to get it done was from the T-Mobile app on my phone. No issues adding the card or making a payment with the app. I did notice that the app. auto-populated the dashes in between every 4 digits of the card number, I did not enter any dashes when I attempted from my Chromebook, so that could have been the issue the whole time.
