Forum Discussion
I can`t add my card as payment method
When I adding the card "Invalid error" appears. I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile....
Hmmm, this is odd. You should not get this message if this is your first time every trying to use this card. This message is something that comes up if you had used the card in the past and when it came time to auto pay your bill, if there were not enough funds on your card to complete the payment.
We will need to check the card in our systems but we cannot do that here on a public community forum. Por favor llámanos when you have a moment so our team of experts folks can open the investigation.
I had the same problem. Tried adding the card directly to T-Mobile web site for auto -pay and it couldn't, even if I was able to add it on other places like Xfinity, Verizon etc.
But on the T-Mobile app, I switched auto pay payment method to Apple Pay and selected the new X1 card. And that worked. Now, when I log on to T-Mobile web site or app, it shows me that Auto Pay is scheduled with the last 4 digits of the X1 card. I will check after the auto pay date, but this should now work.
Hope this workaround works for everyone facing this issue. The free cell phone equipment coverage, even if it's only $500 max, is a useful one to have for free.
