I got cheated by T-Mobile, please be careful.

Hello there,

I am in exactly same boat. We had been with AT & T for 12+ years and recently there was employee discount post on my employer's website. I contacted T Mobile phone line and was told that I would get discount and also there was special going on that would give me $ 35.00 per line if I brought all of my lines (4) to T Mobile in stead of $ 40.00 per line or $ 160.00/month for four lines.. I asked lady if I could think through and get that offer at T Mobile store and she said "No" because it was only phone offer and that offers came and went and she could not guarantee same deal if I was to wait. Understanding was 140.00 dollars a month for four lines for amplified plan. I even got an email from that validating same offer.

Fast forward.... I got first month bill last month and it was billed 160.00 for month. I actually called T Mobile and I was told that it was price before discount and actually my card would be charged only 140.00. It did not happen. I get another bill today and they charge me $ 160.00 again. After long talk with customer service person, who could not resolve issue, he said he would have to have his supervisor call me in 15-20 minutes. She called me exactly 90 minutes later. She claimed she did not see my employer discount on my account which could take 2-3 months to appear on account. She said she would have to keep an eye on my account and call me back on 29th of May. I have proof what T Mobile offered me and I am not sure why do I have to wait. I am most certain not to recommend T Mobile to anyone and file complaint with Dept of Commerce and insurance.

Buyer be aware. This is deceitful and fraudulent.