Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
Happed to me too. UPS lost my package , not Tmobile's fault. I really wish T mobile stops using UPS because UPS is horrible, unprofessional, unreliable company. The UPS driver never come to my address on estimated delivery dates or left a tag. I requested to hold at UPS center to pick it up since I can not trust the driver. I went to pick it up cuz it said it's ready and UPS could not find the package.
