Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
I ordered two phones for my kids. I finally figured out some convoluted way to speak with an actual human at UPS and was told that the phones are "lost in transit" and that I would have to report this to T-Mobile to initiate an "investigation". So here I am, looking for a way to report this besides waiting on the phone for 30-60 minutes. My kids iPhones are garbage right now since they are two years old bc, you know, Apple loves the planned obsolescence. But the kids love them. So much about this pisses me off. I really hope that the boxes these phones are shipped in don't have any T-Mobile identifying info bc I think that they are super vulnerable to theft all the way thru the supply chain.
