I was promised a third line for free and didn't receive it.

dabend wrote:

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are "sorry" and that I am "ineligible for the promotion". I asked to speak with a supervisor that apologized for the "miscommunication" but said that she could not help.

Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this.

Gracias. 

I just had to cancel my third line because they did that exact same thing to me, I had to call in every month where they apologized and just credited my account for the cost of the line and never actually fixed everything. then I called in today where they told me that the promotion in the past never existed (even though they offered me the free line I didn't even ask for it) then I was just done with all the BS and cancelled the line. This is like the 3rd time a T-Mobile employee offered me something that would be 100% free and then my bill came around and I'm being charged line normal, that 2 month wait some one said earlier is wrong because I've been waiting since last October, it seems the employees are not well enough trained to actually understand there promotions and offer them to customers and basically are lying about what the offer is.