Forum Discussion
Incapsula Error Code 16 - Access Denied T-Mobile.Com
When visiting T-Mobile.com I get the error code below: I am not using a VPN or Proxy on my end. To be clear, I've never had issue until I visited T-Mobile.com from a public hotspot nea...
Thanks for clarifying. I know that we do have a process for reporting these types of issues but we would need access to your account to gather the details. Unfortunately, we do not have that ability here on a public user forum but if you have a Facebook or Twitter account, you can message our T-Force team using the links in my signature. They are going to need to do a help desk ticket with our web support teams for this one.
Thanks for following up.
Two other individuals have had the same issue in the spring of this year and can be found by searching this community. I tried reaching out to them, but I haven't heard if they were able to get it resolved.
It's definitely a block of my home IP address. Any device that connect to my Home network (even ones which never connected to the public hotspot) are seeing the same message. If I disconnect from my Home WiFi Network, and use my Cell service connection on my phone I have no issues visiting T-Mobile.com.
I've been trying to get in contact with "T-Mobile.com's" site administrators as I'm fairly certain they are the only ones capable of getting this worked out. But there contact information is not public facing nor can any of the T-Mobile phone support reps transfer me to someone from that department.
My assumption is, because I visited "T-Mobile.com" from the Hotspot and then almost immediately from my Home WiFi Network the automated system thought I was intending on doing something malicious (possible a ddos attack?).
This is direct from Incapsula's website (the filtering service utilized on T-Mobile.com):
