Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. El...
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
I started having this issue when I transferred from Sprint to At&t (2019). Prior to the transfer, my phone number worked as it should.
I believe it was from the way the number was ported from Sprint to At&t. Sprint made us go through their International Customer Service to get the number ported, which both the At&t rep and I, thought that was odd. Ever since then, I have been experiencing the same thing: incoming calls are showing up as international numbers. I've tried all the fixes with the phone numbers in my contract but it doesn't make a difference, because when I try to call a local number, it tells me, "the international number you are calling cannot be completed as dialed." At&t says it's Sprint's fault. Sprint said it is an At&t issue. I just kept getting the run around. I thought switching carriers would fix this, but it hasn't. I tried switching to several different carriers, explaining what happened to my phone number, but it just gets ported as the screwed up one between Sprint and At&t. Here I am with Tmobile and still the same problem.
I also noticed that my voicemail number default is +11352***-****. 352 is my area code. I have tried every mode and combination to change it. It doesn't matter - still the same problem. My phone is showing as though I'm in Germany or Sweden.
Since the original switch, I also noticed the location on my photos in Google shows foreign locations too.
This is the first post I've seen with this issue too. I was just thinking about changing my phone number. I'd hate to do that because I've had this number for over 8 years.
If I miss a call and try to call the caller back, it would not go through because it thinks I'm calling an international number. I have to manually call each number back using 13525551234. I have to remove the + if it shows it, or add 1 then the area code if it's a local number.
I believe what perhydropyrene stated about the cause, is correct, however, it is Not Exclusive to T-Mobile. It is the way the number is being ported and stripped from one carrier to another.
It is also not exclusive to iPhone, because I have a Samsung.
So can this be fixed for the people currently having this issue, without having to get a new phone number?
Can anyone fix this issue, or does it have to be a carrier tech person?
