JUMP! trade-in and bill credits.

Trent7352 wrote:

Unfortunately no. I was able to confirm with my manager. Once you get a new device the old device promo stops. 

Thanks for checking.

After asking a T-Mobile rep via chat in the T-Mobile app I was told multiple times after asking and rephrasing: that if I were to use JUMP! I would still have my promotion credit applied. Guess that was dead incorrect.

The agent also informed me that my pre-order didn’t process as I suspected due to me only receiving an EIP agreement and nothing else.

So now that this has happened I’m either going to pay off my EIP early and do a trade in online or hope that there will be a stock of phones on launch day to my local T-Mobile store.