Never ever mail a phone to tmobile

rippedoff wrote:

A few months ago I took advantage of a tmobile trade where I could trade in my s9+ for an $800 credit towards a s21 ultra. I returned my s9+ with in the specified time. The billing issues then begin. After months of "we will fix it" I was told today that the wrong phone was sent in. Customer service told me

a samsung s10 was sent in with an IMEI that was not tmobile so it cant be traced . they then  suggested it was USPS fault. Right explain that. In the end Tmobile has an s10 they did not have to give credt to someone for, they have my s9+ that they did not give credit for. To add insult to financial injury they offered a $200 credit on my account. Leaving a $700 loss. Tmobile set up the exchange program with no reliable tracking system. I know I am not the only person who has been treated to this special trade in/theft program.

Heres to you tmobile

 

Do you have any update with your case?