New $10 Charge on Bill

I called in and asked they said that it was a one time equipment charge they're setting up some kind of response line or service contact for people who call . I figured out how much they're going to make on this charge and it's over a billion dollars. First of all they take away our credit card payment and now we have to use our bank card which I don't like and then they turn us around and kick us in the backside by charging us an extra fee. Are they trying to drive away customers? Oh they're doing a good job keep it up they're are other places to go.