Forum Discussion
New order with existing number but a new number is shown in my account
Hi, I have ordered a new phone and added an existing number to a new line to my account. The customer service helped me creating the order. But when I check my account today, I found my number is no...
if you are moving over from another carrier with your number usually until its finalized you end up getting a temp number. might be what you are seeing here?
Updates for this thread:
They really accidentally gave me a new number. I called them to try to replace the number and they deleted the new line and add my number to the account. But although they promised the promotion of the phone will be kept, the promotion was actually gone after the operation. I called them again to add back the promotion. They then accidentally add the line back instead of the promotion. I called again to correct this. They create a request for me and the request was denied. So I called them again to remove my self from TMobile. What a mess here...
