Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Same issue here across our 4 T Mobile lines as well as my kids 4 line plan and various friends on T-Mobile. Phones vary from LG G6, Samsung Galaxy J , Huawei 7 as well as BLU Life One X2, Alcatel Idol and BLU Vivo XL3.
Phones suddenly show voicemails without a missed call notification. Text message disappear into nowhere or show up days later. Callers say that they got ringing up to 6 times before it goes to voicmail and the physical phone never rang!
Worked with a local TM store and they changed out Sim cards on my 2 phones without any effect. We can sit next to one another testing texting and my messages ago thru and hers disappear or the other way around.
This is not isolated to a phone, as so may people we deal with have this issue. As far as I can tell, it started in January 2018 here in the Orlando FL area and has been getting worse.
BTW
, we did factory reset phones, rebooted and are using stock dailers. So frustrated, investigating other carrier!
