Forum Discussion
Outsourced customer service
When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different t...
What makes it SO hard is there is a huge communication barrier with the outsourced services now. I always politely state I am having a hard time understanding, but after it happening every single time, I find myself SO frustrated.
I have been a customer probably about 20 years, and have stayed one due to the stellar customer service, however I am going to go to the local store, and cancel.
I need to get support when I need it, without barriers.
