Forum Discussion
PO Box Invalid as Billing Address
I'm trying to buy the new iPhone SE online but I can't complete the purchase because when I try to enter my billing address I get an error that the billing address can't be a PO Box. Huh?!?!? M...
Did you have the box checked for "this is my shipping address" too? That's the only thing I can think of, aside from clearing your internet history. I didn't see any system issues going on, so I'd recommend is contacting one of our Experts for help. They'll want to make sure there's nothing wrong with your account and escalate any issues we can't resolve.
Just spent 11 hours on the phone dealing with this exact same issue. Complete and absolute garbage customer service. T-Mobile can't verify my address. The address of the home I've owned the entire time I've been with T-mobile. Yet somehow, a couple months ago they were able to magically deliver an iPhone 14 pro max to that very same address that they can't verify. 2 months before that they were magically able to deliver an iPhone 13 weird eh? Spent my entire day being run in circles and hung up on. Sent in google earth images, google maps, Apple Maps, photos of official mail from the county with my address, photos of me on the street next to the street signs with my address! and still they couldn't verify my address.
Was finally able reach a competent human who also wasn't able to verify my address but was able to use the local US post office address and ship my package there, but nooooo he couldn't use my PO Box that I have at that post office of course that wouldn't verify either, only the US post office address. So now my package will go to the post office without my PO Box number on it so hopefully someone at the post office that knows who I am will receive the package and put it in my PO Box instead of shipping it back to T-mobile. Neither my home residential address or my PO Box address was able to be verified. Even though T-Mobile has shipped me devices to both of my addresses in the last 4 months. UNBELIEVABLE!!! As soon as the next gen phones come out I'm dumping this garbage company and never coming back.
