Forum Discussion
Shipping Address Changed When Billing Updated
So I just ordered new phone and I double checked the shipping address initially but after signing I had to update the billing address (I'm in the midst of moving so things are changing around) an...
Oh my gosh, @truepath -- I can't imagine what caused this bizarro hybrid address; but I don't believe that addresses can be updated once the order is complete -- this is a security measure that prevents someone from calling and claiming that your package is their package, and having it routed to another address so that they can take possession of your equipment. 😥 Were you able to reach out to our Care or T-Force team over the weekend and getting your order replaced? I definitely agree that an undo button could have gone a long way to help here; we will pass that feedback along!
this just happened to me. I literally checked the ship address 3 times just to make sure and I don't know what happened but it changed to my old address. I was on hold for 30 mins waiting for a rep. Although she was very nice she wasn't able to help me. Said she can't change it which I understand do to scam and fraud but there should be a way for me to edit this. Now I'm told to download ups my choice app and request a redirect in address but I have to wait to get my tracking since I just ordered it. I'm gonna sweat bullets till I have that phone in my hand. Should be an easier way to just edit. And I still don't know why my old address is still on there.
