Switch2t-mobile Reimbursment

I am having the very same issue after i made my switch NOT to mention it hasnt been a smooth transition. i came form at&t after many years since as of recent with at&ti wasnt getting full signal in my area. i chose tmobile since they had the best reputation for signal and customer service. BUT boy its been ab awful experience. my phone had to be unlocked i had to pay it in full to get the reimbursement and its been since feb! and it is now mid april and still getting the run around with this issue. getting told different things each time i call. last excuse i got was that since i didnt have a choice but to upgrade to actually get the service to work now i hear that i am disqualified for the refund + i had to now pay for a new phone. so i am out 1,500. what a scam and very discouraging. its unforunate that my old phone only 2yrs old had hardware issue and could not read the signal. so the phone is a brick, no wifi access no blue tooth or signal. so my hands where tied to upgrade to get a full service. i just feel like i have gotten raped by tmobile. no refund to switch and now paying for a new phone. they should be a shame of themselves a bunch of crooks and lairs.