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T-Mobile Customer Service did a fantastic job!
If you are having trouble, call 1-800-T-MOBILE (1-800-866-2453). If the Representative is unable to help, escalate to the supervisor. Remain calm, don't blame, and clearly explain your side BRIEF...
That is some great advice, and the template you provided is very well written. I'd like to add that T-Force is a great resource for customers having problems. They can be reached on Twitter and Facebook. Plus it's easier to multitask with when you send a DM and doesn't take up a lot of time!
HTGHTG
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