Forum Discussion
T-Mobile Customer Service did a fantastic job!
If you are having trouble, call 1-800-T-MOBILE (1-800-866-2453). If the Representative is unable to help, escalate to the supervisor. Remain calm, don't blame, and clearly explain your side BRIEF...
T-MOBILE CUSTOMER SERVICE IS HORRIBLE. IN STORE THEY ARE GREAT. CALLING OR CHATTING WITH THEM? NOPE. NOT IN THE US. CAN BARELY UNDERSTAND THEIR ENGLISH, THEY FOR SOME REASON HAVE HIGHER PRICES AND DOWN PAYMENTS THEN GOING INTO THE ACTUAL STORE WHICH BLOW MY MIND. I HAVE BARELY ANY SERVICE ANYWHERE I GO. NEVER HAD THAT PROBLEM WITH VERIZON. I HAD SERVICE EVERYWHERE. IM SWITCHING BACK MOSTLY BECAUSE THEY OFFER EXISTING CUSTOMERS NOTHING!! THAT IS NOT CUSTOMER APPRECIATION. SORRY.
