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T-Mobile Customer Service did a fantastic job!
If you are having trouble, call 1-800-T-MOBILE (1-800-866-2453). If the Representative is unable to help, escalate to the supervisor. Remain calm, don't blame, and clearly explain your side BRIEF...
We want to compliment Tia at T Mobile. We were switching from both Mint and ATT yesterday and we can't begin to say how professional and patient she was. The process took several hours (not because of T Mobile). Mint proved very difficult to work with. Tia was wonderful and calm. She was extremely knowledgeable of the process. We felt very positive going with T Mobile after being supported by Tia in our change.
Tia stated that she has worked for T Mobile for several years - I believe around 7-8 years. You are lucky to have someone like this representing your company.
