Forum Discussion
Terrible service!
I recently switched to T Mobile after being a Verizon Wireless customer for 20+ years. I thought I was saving $35 a month! I work from home and rely on good service. On a daily basis, I drop at least...
The merger between T-Mobile and sprint was supposed to make things better for the customers but apparently Not. I have been with T-Mobile for May years but it seems that this is ending soon.
I ordered a new phone and they sent a wrong one. Trying to call to explain things I was put on hold for 3 Hours!. After explanation I was told to stake the phone to where I ordered and they can give me a new one. Going to the store, they advice me to ship it and I have to wait until they receive it to order another one. My daughter is out of state and needs to upgrade. I have to call from my phone to authorize her. The wait like It was today morning is 2 hrs. !. I try in the store they can't make those changes.Talk of a frustrating experience with huge companies that can't take care of their huge market. I need to finally move somewhere else where my time and money is valued.
