Terrible service!

Hello. I have been dealing with the same issues.  Have to shut my phone off 3-5 times per day.  I've had to try so many things with technical support, talked to numerous representatives, wrote 4 letters, promised calls back and do not receive,  dropped calls and texts... the list goes on. About a year ago 2 out of 3 towers were down in our area.  I have been with t-mobile for 22 years and it has never been like this!  The call I got from one of my letters was so rude I'm not sure if I really want to continue with this company.  It's always them wanting to sell me something. But I'm paying for a service I can't use or is interrupted. That I can't rely on?  I am going to school for real estate and can't afford to be with a company like this.  Any advice?? I didn't think it would end like this.  I got all my family and friends on this in the last 20+ years. Always had good things to say until the last 2 years.  If anyone was wondering about a cell phone company I would tell them about t-mobile.  Working with the community and at a local radio station I always liked to inform people about what I thought were good reliable companies. Not sure anymore.  They also said they would send me a phone but never received it.  Called back a few times in the last 4 months and still nothing.  Has anyone else had this happen?Wondering what I should do?  Has anyone tried spectrum? I know they are offering $75 with internet.  Thinking of other options for the future and someone that I can rely on and respectively gives me a call back when needed with a problem they are able to fix and not still be fixing months down the road. I can't afford that and neither can my future clientele.  I appreciate your feedback.  Much love to all. Mantente seguro🤍