Forum Discussion
Tried becoming a customer
and it failed miserably. was tryingto leave Verizon and come to something more reasonable. placed an order that needed to be modified and money was exchanged and now over a week later order was canc...
I also tried moving from Verizon via the phone. I didn't want to get stuck in limbo trying to port my number and wasn't feeling confident I could accomplish it over the phone, so I bailed and went into a store. A really sharp young lady switched me over, ported my number, and I walked out about 30 minutes later with a new phone, same number, and a much better plan at a substantial cost savings from my monthly bill at Verizon. I suggest going into a T-Mobile store to see if you can get it resolved.
Update…
after multiple calls and chats at least a dozen people, T-mobile has my money, I have no product or service from them nor any customer service during that time. Assurances of callbackss or updates to this situation have passed without resolution. Turning it over to my bank as fraud at this point…
