Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I just got the LG V60 ThinQ 5G (single phone, not dual) and it's a really amazing phone (this is subjective as I've been using the same phone for 3 years LG V10). The screen is huge, the image is crisp, the volume is excellent, but the battery and camera are what sold me on it. Fantastic value for the price. BUT, I use my phone for business and I only use the speakerphone. Wow. The frustration!!! I may get a minute or a few minutes before the screen times out and it goes mute...and I don't know it until: "are you still there?" Every. Single. Call. The only way to re-engage the call is to disable and then re-enable the speakerphone, all before being able to say, "I'm still here!!!" That's if they haven't ended the call already.
From what I'm reading up above it's a software issue and T-Mobile knows about it and LG knows about it. I hope for future buyers that they fix this problem. For me, I'll be returning mine, unfortunately.
