Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
Already completed the update and it DOES NOT resolve the issue - phone constantly goes to mute any time it's on speaker.
I've done extensive testing has eliminated the following causes:
Factory reset completed.
Hard reset completed
Behavior consistent across all apps/platforms - calls, Zoom, Teams, Skype
Brand new sim card
happens on both outbound and inbound
Behavior noted at time of event:
Can be triggered seemingly at random - not set time period when it cuts out (ranges from 2- 5 minutes)
Immediately happens if you get a message or call while on speaker.
turning speakerphone off and on again re-enables the mic
