Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
I called customer service to resolve an issue with my phone sending me notifications that didn't exist . Anyway at the end of our conversation the rep says I have been with tmobile long enough to quality for a free watch , out of sarcasm I ask 'how much will this cost me " he said $5 a month . I said cool that will work , it was only the active 2 watch but free is worth it. However I got the watch and and my next bill had the new line added for it that was more than $5 a month but on top of that I was now on a payment plan to pay more than $300 for the watch well needless to say customer service couldn't fix that either. I paid off the watch to get it off my bill but if I was going to buy the watch I would have shot higher than the active2. I to believe its time to move to a company that listens and that can offer better service in the place of things like tmobile Tuesday and free watches that aren't free
