Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
In store clerks are great but if you need anything done to your account you have to call. I had an issue that should have taken 5 minutes, according to the store clerk but I had to call in. I called customer service while he was right next to me. ONE FULL HOUR, mostly spent on hold, I asked twice to speak to a supervisor, didn't happen. My issue went unresolved. To make matters worst. An hour later I get a call from T-Mobile..,are you ready…they asked me why I called! Two months left on my contract and I'm gone.
customer service tells you what a company is all about and T-Mobile falls below short!
