Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
Tmobile has become the Southwest Airlines of the telecommunications industry. Did they just hire Elon Musk and he fired the entire customer service department? This is for both phone "service" and the 5G internet gateway. Five days and six hours on hold and zero response. The callback feature so you don't have to wait on hold, is disabled and not functioning. They should change their name to Zero Mobile. I can't even call out of my house anymore. No signal, SOS or weak signal that lasts for maybe 2 minutes. And nobody to call. If I go into the store I bought the phone, they will tell you they are only sales people and I have to call 611. Problem is, nobody answers the 611, 800 or 844 numbers. The trifecta of failed calls. This company is out of control and needs to be held accountable. A class action lawsuit may be the only answer for these thieves.
