Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
really close to calling it quits on Tmobile after being a loyal customer for well over a decade. I've been having so many issues with them, dealing with my plan now for 2-3 months. we were misquoted when upgrading our service, thats costing me $40 more per month than i was quoted; but of ocurse its not their problem. I get passed around from customer service rep to customer service rep, to store rep, and back around… its a never ending cycle of frustration.
the newer issue is a several hundred dollar international call charge on my bill, which no one on my family plan made. of course i don’t get an native english speaking customer service rep, which makes things that much more difficult. but the main issue with these call centers abroad is that they have absolutlely no compassion or understanding of being loyal to your customer base. i’ve never made an international call before (i use google voice if i need to make an international call, which is rare in the first place). any rep located in the U.S. would take a look at our call history and see that we never make calls abroad and that we’re customers for X number of years, and they would remove the charge as a “one time courtesy” and that would be it. but these call centers are told by their managers to not give an inch; they are probably threatened with losing their jobs if they do; it’s really a terrible situation for both sides, honestly.
but the customer service at tmobile has really gotten bad. the past several years i dread having to speak with them if its anything more that the simplest matter, and even that ends up taking at least 15-20 minutes to deal with.
Tmobile… please fix this!
