Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
My problem is this: I use a credit card to pay my cellphone/internet bill because the credit card company gives me an excellent cell phone insurance plan for all devices with very low deductible, theft and damage protection.
T-Mobile now forcing me to pay with a method that removes my phones insurance plan (T-Mobile insurance option is ridiculously expensive with very high deductibles)
It bothers me tremendously that it would cost me $360 a year discount (autopay) to continue with the credit card. T-Mobile doesn't want to pay 2% - 3% fees to credit card companies, (costs of doing business) so go ahead and back out of an agreement (T-Mobile and customer agreement) I signed up for. Lame. Outsourced customer service to countries which are not English speaking personnel to save money as well. So tired of the customer suffers all for profit margins and wealthy share holders. Once again, "we offer you mediocre, substandard services, albeit overpriced (it's the best we can do) so just shut up and pay your bill already….."
