Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I am a long-time (>20 years)T-Mo customer. I contacted T-Mo customer service concerning T-Mo plans to discontinue credit card payment eligibility for their autopay discounts. On seeking more detailed information, I was informed that no one in customer service has information about the specific points being charged by credit card companies, or the financial reasoning behind T-Mobile's scrooge-like behavior. Customer relations could not provide me with any corporate contact information (i.e., email/phone#) and suggested I write a letter to an address they offered. Ironic - an e-communications company, incapable of e-communications. Considering the individual net worth of T-Mobile executives and the company's current profitability: total service revenues increased 3% year-over-year to $15.5 billion, this decision illustrates the hypocrisy of their "customer-obsessed Un-carrier team" marketing. I will not be sharing my bank routing detail with a company that exposed 40 million of its customer files that included names, birthdays and social security numbers. I will be returning to a non-automated, mail-in check process while I peruse alternative cellular and internet service options.
Mr. Sievert, you and your executive team can do better!
